Terms and conditions

Welcome to Ren HealthQare, a wholesale trader of dialysis products and related healthcare supplies. These terms govern the use of our website, product enquiries and orders placed with us.

1. Product Information and Enquiries

Our website provides product information for hospitals, dialysis centres, healthcare professionals and procurement teams. Customers should confirm the required brand, model, specifications, packing and quantities with our team before placing an order.

Product images are for reference. Actual packaging and appearance may vary according to the brand or manufacturer supplied.

2. Orders and Quotations

Product availability, pricing and order details must be confirmed directly with Ren HealthQare. Customers should review the quotation and agreed specifications before confirming their order.

Submitting a website enquiry does not, by itself, confirm an order.

3. Reporting Damage on Receipt

All damage noticed upon receiving a shipment must be reported within 24 hours from the time of receipt of the stock shipment.

Please inspect the shipment promptly and contact our team with the relevant invoice or order details, a description of the damage, and photographs of the affected products and packaging to assist our review.

4. Warranty

No warranty shall be applicable on consumables and supplies.

Customers should confirm any product-specific warranty terms separately before placing an order.

5. Payment Terms

Payment terms shall be as mutually decided between both parties.

The agreed payment schedule, payment method and other commercial terms will be communicated directly between Ren HealthQare and the customer.

6. Delivery Timeline

Delivery shall be completed within 7–10 working days from the date of order placement.

Customers must provide an accurate delivery address, contact number and any relevant receiving instructions when placing an order.

7. Product Handling and Use

Products must be stored, handled and used according to the relevant manufacturer’s instructions. Customers are responsible for confirming product suitability for their requirements and ensuring appropriate professional use.

8. Applicable Law

These terms are subject to applicable Indian law. Nothing in these terms excludes any rights or obligations that cannot legally be excluded.

9. Contact Us

For questions about products, orders, payments, delivery or shipment damage, please contact Ren HealthQare through our Contact Us page.